Topic 1: Eligibility & Requirements
Who can apply for an ANEXT Business Account?
These 5 types of business entities can apply – Sole Proprietorship, Limited Liability Partnership, Limited Partnership, Partnership, and Private Limited Companies.
What are the minimum requirements to apply?
Your business must be incorporated in Singapore and have an active Corppass account. The applicant must have a Singpass account and be authorised to retrieve Myinfo Business details through Corppass. You can apply here.
I’m not a Singaporean or Singapore PR, can I still apply on behalf of my business?
If you are submitting the application on behalf of your business, you’ll need a Singpass account (NRIC/FIN) and be authorised to retrieve MyInfo Business details through Corppass.
What documents are required for companies with corporate shareholders or foreign business owners to apply?
For companies with corporate shareholding:
1. Ownership chart – Please provide an ownership structure chart showing direct and indirect ownership/control, and details of beneficial owners (e.g., individuals with ≥ 25% ownership or who otherwise exercise control), and/or the relevant senior managing official where applicable, with shareholding %. You should include these details: Full Name, Passport Number, Mobile, Email Address, Nationality for individuals who hold at least 25% effective shareholding of the facing entity.
2. CTC* of Certificate of Incumbency (issued within 6 months) with/and Certificate of Good Standing
3. CTC* of Register of directors
4. CTC* of Register of members
5. Company Registry or equivalent document that shows the list of shareholders and directors
*Certified True Copy (CTC) needs to be wet-inked by an independent and suitably qualified person/authority such as Notary Public, Chartered Accountant or External Legal Counsel etc. Certification should include these details: Full name of certifier, Capacity/title, Company name of certifier’s firm, License number and Date of certification.
For companies with foreign business owners:
To support our onboarding checks, we may further request documents such as
1. Registration documents of the related company (such as, the certificate of incumbency (issued no more than 12 months ago) or company search report of the company showing the list of directors and shareholders, with ownership structure chart if there are corporate shareholders)
2. Latest tax returns or latest tax filings showing an active operating business, or minimum 2 bills of ladings/air waybills with corresponding invoices/purchase orders, Contracts/service agreements
3. Information on key counterparties and typical transaction nature/volumes
4. Recent 3 months bank statements to evidence source of funds
Topic 2: Application Set-Up & Submission
Why can’t my business details be retrieved from CorpPass?
MyInfo Business retrieval requires a supported Singpass login and correct Corppass authorisation. Please take note that the application cannot be initiated with a Singpass foreign user account.
What should I do if my application details are incorrect?
If your details are incorrect, please update them in Singpass/ACRA and restart the application in order for the updated details to be retrieved,. Once you’ve submitted your application, you will not be able to amend it.
If you notice an error after submission, you can call our Business Support team at 1800 268 8888 or (65) 6813 3688 if calling from overseas, from 9:00am – 6:00pm, Mon – Fri except Public Holidays. You may also request a web call here <hyperlink to webcall link>.
What happens after I submit my application?
Once your application is submitted, business stakeholders such as the director(s), partner(s) or owner(s), and operator(s) you’ve authorised to manage the account will receive a notification via SMS/email for verification. Please log in to the ANEXT app / Online Banking to complete authentication. Once completed, the business stakeholder(s) selected to approve the application will then be required to authorise it.
We will not ask for passwords/OTPs via links.
Topic 3: Identity Verification & Authentication
What documents are required to complete the authentication and verification process?
For Singapore Citizens, Permanent Residents (PRs) and individuals with a Singapore Employment or Work Pass, simply use Singpass to authenticate. For non-Singapore citizens and non-PRs, your valid passport and a recent statement in the last 3 months (e.g. a utility bill) reflecting your residential address is required.
Tip: If you’re a Chinese National or Malaysian, you can choose to use your identity card as proof of address. Watch this video for more details. Regardless of nationality, do note that you’ll need to perform facial verification using your mobile device. Thus, please ensure that camera access is enabled for your browser on your mobile device.
Why am I unable to complete identity verification?
Please be in a well-lit environment with a clean background when performing facial verification. Hold the phone at eye level, keeping your facial features unobstructed. If your appearance has changed significantly since your ID photo was taken (e.g. facial hair, glasses, hairstyle), verification may fail. Please ensure your face closely matches your ID photo, or use your most recent valid ID (e.g. renewed passport) and retry / restart verification.
For identity verification of your official document (Identity card/Passport) use the original document and capture it in a well-lit environment. Minimise glares and shadows, and ensure the document is free from obstructions or alterations. Do ensure that the passport used is valid, and not expired.
Topic 4: Application Status & Timeline
How long does the application process take?
Applications typically can be completed and approved as quickly as the same day. However, depending on your entity type, additional information and correspondence with the Bank may be required.
How do I resume or check the status of my application?
You may resume your application or check your application status here and look out for emails from ANEXT Bank as we may reach out to you where additional information is required.
Topic 1: Transfer Types & Channels
What are the local transfer channels available?
You can send unlimited SGD transfers for free via PayNow, FAST, MEPS and GIRO.
For real-time, instant transfers of S$200,000 and below, use PayNow or FAST.
MEPS supports same-day transfers of above S$200,000. Transfer requests approved after 4:30pm will only be processed the next working day. Input ‘XXX’ as ANEXT Bank’s branch code.
Use GIRO for non-urgent transfers of any amount. Funds will reach your recipient within 2 – 3 working days. We currently don’t support GIRO Direct Debit Authorisation, including endorsement of physical GIRO forms. For GIRO transactions, input ‘000’ as ANEXT Bank’s branch code.
On Online Banking, navigate to Send > New Transfer > Select your ANEXT SGD account > New Recipient > Local Recipient. Key in the SGD amount and select your preferred channel. Select the check box to save your payee details to transfer funds easily in future, or skip this action if it’s for a one-off transfer.
How do I make a PayNow payment?
To initiate a PayNow payment using your PayNow ID, log in to Online Banking, navigate to PayNow > PayNow Transfer and select your recipient’s PayNow registered proxy (mobile number, NRIC, UEN or VPA).
To initiate a PayNow payment by scanning a PayNow QR:
Step 1: Log in on your mobile banking app and tap on “Scan & Pay” in the home screen
Step 2: Scan the recipient’s QR code
Step 3: Key in the amount that you wish to pay and tap on “Next”
Step 4: Verify the payment details and recipient. Proceed to complete the payment by tapping on “Confirm”.
Step 5: Your transfer has been completed.
What is Batch Payment and what can I use it for?
Batch Payment allows you to consolidate up to 100 different transfers and approve it at once. This feature is suitable for transfers that you’ll need to perform every month such as payroll or supplier payments, that will be processed via FAST or MEPS, depending on the amount of each transfer.
Currently only local transfers made in SGD is available for Batch Payment. You can create a maximum number of 100 transfers per Batch Payment.
Log in to Online Banking and navigate to Send > Batch Payment > New Transfer. Download the template and fill up all required fields. Please do not amend or delete any fields in the template.
The processing time depends on the amount of each transfer within your Batch Payment. Transfer amounts of S$200,000 and below per transaction will be processed real-time via FAST. Transfer amounts above S$200,000 per transaction will be processed via MEPS on the same day for requests approved before 4:30pm, Mon – Fri, excluding Public Holidays. Transfer requests approved after the cut-off time will be processed the next working day.
ANEXT does not charge an additional fee for the Batch Payment feature. Applicable transfer / channel fees (if any) remain per our fee schedule.
Topic 2: Transfer Setup, Scheduling & Processing
Can I schedule a transfer?
Scheduled transfers are available via payment channels FAST, GIRO and MEPS and will be submitted at 00:00 of the indicated scheduled date. Credit timing depends on the channel. Do note that if you’re selecting the MEPS channel, you can only schedule the transfer on a working day in Singapore.
Can I transfer funds between different currencies in my account?
Yes you can. Log in to Online Banking and navigate to Send > New Transfer. First select the currency you’d like to convert from, then navigate to ‘My Account(s)’ and select the currency you wish to convert to. FX conversions are done at the rate shown at the point of conversion. We do not charge a separate conversion transaction fee.
Why is my transfer pending, delayed or unsuccessful?
A transfer may be pending, delayed, or unsuccessful due to one of the following reasons:
– Awaiting approval: Only Operators with Authoriser access can approve transfers. If dual-control authorisation is enabled, the Operator who initiates the transfer cannot approve it.
– Processing timelines: Transfers submitted after cut-off times, on weekends, or public holidays may be processed on the next working day.
– Insufficient balance or account restrictions: The transfer may fail if there are insufficient funds or temporary limits on the account, of if recipient bank rejects/returns transfers because of their own checks.
– Incorrect beneficiary details: Errors or missing information may cause the receiving bank to reject the transfer.
– Additional checks: Some transfers may be termporarily held for further checks by the Bank.
If the transfer remains pending beyond the expected processing time, please contact support for assistance.
Topic 3: Overseas Transfers
How do I make an overseas transfer, and what currencies are supported?
You can perform overseas transfers via SWIFT from your ANEXT Business Account in CNH, EUR, GBP, HKD, JPY, KRW, MYR, SGD, THB, and USD.
The daily transfer limit from your ANEXT Business Account for local and/or overseas transactions across all payment channels is $1 million (SGD equivalent).
You will be charged in the currency that you’ve initiated the transfer in. Please ensure your account has sufficient funds including any transfer-related fees before initiating the transfer.
What fees apply to overseas transfers?
Enjoy competitive flat fees for outward telegraphic transfers (OTTs) starting from US$10, S$15, CNH125 or €10 depending on the charge option you select.
You can select from one of the following charge options when performing OTTs without FX (Only for currencies CNH/EUR/SGD/USD that you hold in your ANEXT Business Account). For all other OTTs with FX performed, the charge option will default to ‘SHA’.
●BEN: Charges borne by the beneficiary
●SHA: Charges shared
●OUR: Charges borne by the remitter
Please refer to the fee schedule for more details.
How long do overseas transfers take?
OTT via SWIFT typically takes 1 – 5 working days. Do note that if your OTT is made before a weekend or public holiday, the transfer will only be processed on the next working day.
As a regulated financial institution, all transfers made from an ANEXT Business Account are subject to regular reviews and regulatory checks. As part of the checks, we may reach out to you for additional information. These checks are also conducted by the other parties involved such as the intermediary and beneficiary banks, which may result in delays to your OTT.
Topic 1: Receiving Methods & Channels
How can my business receive payments?
You can receive SGD via PayNow/FAST/MEPS/GIRO. ANEXT does not charge an additional fee for incoming SGD transfers, subject to applicable limits.
For PayNow, log in to Online Banking, navigate to PayNow Settings > My QR > Download to provide your PayNow ID or unique QR.
For FAST, MEPS or GIRO, here are the information that your remitter’s bank may require:
Account Name
Account Number: Your 11-digit ANEXT Business Account number (Online Banking > Account Overview > View)
Bank Name: ANEXT Bank Pte. Ltd.
Bank Code: 9742
Bank Industry Code: ANTPSGSGXXX
How can I use PayNow to receive payments?
To set up your PayNow ID:
Step 1: Log in to Online Banking and navigate to PayNow > PayNow Settings > Click the ‘Register New’ button on the top right-hand corner.
Step 2: Your UEN will be your PayNow ID by default. If you’ve linked your PayNow ID to another bank account, simply select 3-alphanumeric characters that will be added to the end of your existing PayNow ID e.g. if your 3-alphanumeric characters is AB1, your PayNow ID will be 1234567AB1
Step 3: Review and confirm the request.
You can also generate a QR Code that’s valid for as long as your account is in operation to receive funds instantly into your ANEXT Business Account. Navigate to PayNow Settings > My QR > Download. Do note that your payee will need to input the transfer amount upon scanning the QR Code.
Topic 2: Overseas Receipts & Requirements
What is my bank account details?
Share your ANEXT Bank Account details with your sender to receive money.
Incoming funds
Account Name[Log in Online Banking to find your account name]Account Number[Log in Online Banking to find your 11 digit account number]Bank Name
ANEXT Bank Pte. Ltd.
Bank Code
9742
SWIFT Code
ANTPSGSGXXX
Beneficiary Bank Address
128 Beach Road, Guoco Midtown Unit 21-01, Singapore 189773
Intermediary Bank
JP Morgan Chase Bank, N.A. Singapore Branch
Intermediary Bank address
88 Market Street, Level 28, CapitaSpring, Singapore 048948
SWIFT Code
CHASSGSGXXX
What information do I need to provide my payee for collections via SWIFT Telegraphic Transfers?
1. Beneficiary (i.e. your company) details
●Full Company Name
●Company Address
●Account Number: Your 11-digit ANEXT Business Account number (Deposits > Account Overview)
2. ANEXT Bank’s Details
ANEXT BANK PTE. LTD.
128 Beach Road, Guoco Midtown #21-01, Singapore 189773
SWIFT code: ANTPSGSGXXX
3a. Intermediary Bank’s details for receiving SGD funds
JP Morgan Chase Bank, N.A. Singapore Branch
88 Market Street, Level 28, CapitaSpring, Singapore 048948
SWIFT code: CHASSGSGXXX
3b. Intermediary Bank’s details for receiving CNH funds
JP Morgan Chase Bank, N.A. Hong Kong Branch
16 and 18/F The Quayside, 77 Hoi Bun Road, Kwun Tong, Kowloon, Hong Kong
SWIFT Code: CHASHKHHXXX
3c. Intermediary Bank’s details for receiving EUR funds
JP Morgan SE
J.P. MORGAN SE, Taunusturm, Taunustor 1, Frankfurt AM Main, Germany
SWIFT Code: CHASDEFXXXX
3d. Intermediary Bank’s details for receiving all other currencies except CNH, EUR and SGD
JP Morgan Chase Bank, N.A.
383 Madison Avenue, New York, NY 10179
SWIFT Code: CHASUS33XXX
Funds received in currencies other than CNH, EUR, SGD or USD will be converted to USD by default and credited into your USD account.
Topic 3: Currency Handling
What happens if I receive funds in unsupported currencies?
The accepted currencies for non-SGD/USD/CNH/EUR transfers are GBP, HKD, JPY, KRW, MYR and THB.
If the sender remits a currency we do not support, the transfer may be rejected/returned by the receiving or intermediary bank, or delayed while processing/verification checks are completed. Funds may not be credited to your account. Intermediary/sender bank fees may still apply.
Topic 1: Business Account
Which currencies can the ANEXT Business Account hold?
The multi-currency ANEXT Business Account can currently hold funds in CNH, SGD, USD and EUR.
Are there any fees or minimum balance requirements?
We currently do not charge monthly account fees, fall-below fees, or require a minimum balance. There’s also no lock in period or mininum balance for your business to maintain.
Fees (if any) will be disclosed before you transact and are subject to our terms. Most banking services are GST-exempt. Where GST applies, we will state it clearly.
Can my business open multiple business accounts with ANEXT Bank?
No, a business can only apply and maintain one ANEXT Business Account at the moment.
How do I view my account details?
You can watch the video to view information required to receive SGD from bank accounts in Singapore, receive SGD via PayNow in Singapore, and receive funds from overseas.
Topic 2: Fixed Deposits
How do I place fixed deposits?
You will need to first open an ANEXT Business Account followed by an ANEXT Fixed Deposit account before you can make placements. Each business can open only one ANEXT Fixed Deposit account but multiple placements can be made under the same ANEXT Fixed Deposit account.
If you have an ANEXT Business Account
Step 1: Log in to Online Banking.
Step 2: Navigate to the ‘Fixed Deposit Account’ on your dashboard to get started.
If you don’t have an ANEXT Business Account
Step 1: Open a free ANEXT Business Account here.
Step 2: Once your ANEXT Business Account has been opened, apply for a fixed deposit account via Online Banking according to the steps above.
There are no fees to keep your ANEXT Fixed Deposit account to make placements anytime you are ready to.
What are the available placement currencies?
You can place fixed deposits in EUR, SGD and/or USD based on the minimum amount of EUR 5,000, S$250,000 or US$5,000 respectively.
You can place multiple fixed deposits, up to a maximum total of $5,000,000 per currency.
You can choose from a placement tenure of 1, 3, 6, 9 ,12 months.
During the fixed deposit placement process, you will be able to view the interest rate as well as the estimated total interest earned during the tenure. Details of all your placed fixed deposits can also be viewed any time after placement via Online Banking.
How can I set or change fixed deposit maturity instructions?
You can set your maturity instructions when you place the fixed deposit. There are 3 options which you can choose from:
1. Renew principal – The principal amount will be used to create a new fixed deposit placement for the same tenure as your original placement.
2. Renew principal and interest – The entire balance (your original deposit amount and the interest you have earned) will be used to create a new fixed deposit for the same tenure as your original deposit.
3. Withdraw principal and interest – The entire balance (your original deposit amount and the interest you have earned) will be transferred to your ANEXT Business Account.
Maturity instructions of your fixed deposit(s) can be changed anytime during the tenure up till 1 working day before the maturity date. Note that the instructions will automatically be implemented at the prevailing interest rate (for renewals) according to the instructions selected, upon maturity of your initial placement.
To view and edit your maturity instructions, log in to Online Banking and navigate to Fixed Deposit Account on the home page > View Details.
Renewals (if selected) will be placed at the prevailing rate at the time of renewal. You may change maturity instructions up to 1 working day before maturity. If you choose to withdraw instead of renewing, any interest payable will be in accordance with the product terms (see early withdrawal).
Can I withdraw a fixed deposit placement before maturity (i.e., early withdrawal)?
Yes, you can withdraw a fixed deposit placement up to 1 working day before maturity. E.g. If the maturity date is 30 June, the last date you can make an early withdrawal is on 29 June. However if the maturity date falls on a Sunday, the last day that you can make a withdrawal is on Friday of that same week. We will not charge early withdrawal fees, but do note that you may earn lesser, or no interest, if you perform an early withdrawal. Any interest (if applicable) will be computed in accordance with the fixed deposit terms and the prevailing rates shown in Online Banking.
You will not earn fixed deposit interest when your placement is withdrawn prematurely, however you will instead earn daily interest from the date of placement till the date of early withdrawal, based on the prevailing ANEXT Business Account daily interest rate.
To make a withdrawal, log in to Online Banking and navigate to the fixed deposit tab found within your ANEXT Fixed Deposit account dashboard. Click on ‘Withdraw’ to proceed.
Topic 3: CreditNow Loans
How do I repay my ANEXT CreditNow business loan?
CreditNow is a revolving credit facility. You only start making repayments after you draw down from your approved credit limit.
Each drawdown has a maximum repayment tenure of 12 months, which includes both principal and interest.
If you make multiple drawdowns, the repayments will be aligned to a single monthly payment date, based on the earliest drawdown. This means you will only have one repayment date each month for all outstanding drawdowns.
Your monthly instalment will be automatically deducted from your ANEXT Business Account by 11:30 PM (SGT) on the scheduled repayment date. Please ensure that there are sufficient funds in your account before the due date to avoid late payment or overdue charges.
You can view your repayment schedule at any time through ANEXT Online Banking.
Who is eligible to apply for ANEXT CreditNow?
CreditNow is available to Singapore-incorporated businesses (including sole proprietorships) that have minimally past 6 months of activities with ANEXT, subject to ANEXT Bank’s credit assessment and approval.
What is the repayment period for ANEXT CreditNow?
Each drawdown is repaid through equal monthly instalments over a 12-month period.
How much can I borrow with ANEXT CreditNow?
The credit limit approved for CreditNow is determined based on ANEXT Bank’s credit assessment of your business and its directors.
What fees apply to ANEXT CreditNow?
CreditNow does not charge any facility fee or early repayment fee. However, late payment or other applicable charges may apply in accordance with the Bank’s terms and conditions.
Check eligibility now and have a credit line ready whenever business needs arise.
How do I view the details of my loan?
Once your loan has been approved and disbursed, you’ll receive an email with instructions to access your loan details. If it’s your first time logging in, you’ll be prompted to do a one-time reset of your password. Thereafter you can log in to Online Banking or the Mobile Banking app, navigate to the Loans section and view your loan amount/limit and repayment schedule.
For security, ANEXT will never ask you to share your password or OTP.
Can my business take up multiple loans with ANEXT Bank?
No, a business can only apply and maintain one ANEXT Business Loan at the moment.
Topic 4: Pay-Per-Use Loans
How do I repay my ANEXT CreditNow business loan?
CreditNow is a revolving credit facility. You only start making repayments after you draw down from your approved credit limit.
Each drawdown has a maximum repayment tenure of 12 months, which includes both principal and interest.
If you make multiple drawdowns, the repayments will be aligned to a single monthly payment date, based on the earliest drawdown. This means you will only have one repayment date each month for all outstanding drawdowns.
Your monthly instalment will be automatically deducted from your ANEXT Business Account by 11:30 PM (SGT) on the scheduled repayment date. Please ensure that there are sufficient funds in your account before the due date to avoid late payment or overdue charges.
You can view your repayment schedule at any time through ANEXT Online Banking.
Who is eligible to apply for ANEXT CreditNow?
CreditNow is available to Singapore-incorporated businesses (including sole proprietorships) that have minimally past 6 months of activities with ANEXT, subject to ANEXT Bank’s credit assessment and approval.
What is the repayment period for ANEXT CreditNow?
Each drawdown is repaid through equal monthly instalments over a 12-month period.
How much can I borrow with ANEXT CreditNow?
The credit limit approved for CreditNow is determined based on ANEXT Bank’s credit assessment of your business and its directors.
What fees apply to ANEXT CreditNow?
CreditNow does not charge any facility fee or early repayment fee. However, late payment or other applicable charges may apply in accordance with the Bank’s terms and conditions.
Check eligibility now and have a credit line ready whenever business needs arise.
How do I view the details of my loan?
Once your loan has been approved and disbursed, you’ll receive an email with instructions to access your loan details. If it’s your first time logging in, you’ll be prompted to do a one-time reset of your password. Thereafter you can log in to Online Banking or the Mobile Banking app, navigate to the Loans section and view your loan amount/limit and repayment schedule.
For security, ANEXT will never ask you to share your password or OTP.
Can my business take up multiple loans with ANEXT Bank?
No, a business can only apply and maintain one ANEXT Business Loan at the moment.
Topic 5: Pay Monthly Loans
How do I repay my ANEXT Pay Monthly business loan?
Your loan is repaid through fixed monthly instalments, which include both principal and interest, over the selected loan tenure.
You may choose a loan tenure of between 1 and 5 years.
Repayments are automatically deducted from your ANEXT Business Account by 11:30 PM (SGT) on each scheduled due date. To avoid late payment or overdue charges, please ensure that your account has sufficient funds before the repayment date.
You can view your repayment schedule at any time via ANEXT Online Banking.
Who is eligible to apply for ANEXT Pay Monthly business loans?
ANEXT Pay Monthly business loans are available to Singapore-incorporated businesses (including sole proprietorships), subject to ANEXT Bank’s credit assessment and approval.
Can I appoint the Keyman and Personal Guarantor for my company’s ANEXT Business Loan?
The Keyman is an individual making executive decisions on behalf of the business. Generally he/she could be the business owner, a partner or a major shareholder of the company. You can select the Keyman from the list of business stakeholder(s) extracted from your company’s Corppass during the loan application process.
By default, the Keyman will be the Personal Guarantor for the loan. However, you can choose to add other Personal Guarantors as long as the individual is above 21 years old. Please note that we require at least one Personal Guarantor to be a Singapore Citizen or Singapore PR.
What fees apply to ANEXT Pay Monthly business loan?
A one-time facility fee of up to 2% of the loan amount or S$200 (whichever is higher) will be charged upon successful acceptance of the ANEXT Business Loan.
For the Pay Monthly repayment option, there is no early repayment fee.
Other fees and charges may apply. Please refer to the the Bank’s fee schedule and terms and conditions for further details.
How do I view the details of my loan?
Once your loan has been approved and disbursed, you’ll receive an email with instructions to access your loan details. If it’s your first time logging in, you’ll be prompted to do a one-time reset of your password. Thereafter you can log in to Online Banking or the Mobile Banking app, navigate to the Loans section and view your loan amount/limit and repayment schedule
For security, ANEXT will never ask you to share your password or OTP.
Can my business take up multiple loans with ANEXT Bank?
No, a business can only apply and maintain one ANEXT Business Loan at the moment.
Topic 6: Secured Business Loans
Who can apply for an ANEXT Secured Business Loan?
Singapore-incorporated business entities (excluding sole proprietorships) can apply, subject to ANEXT’s credit assessment and approval. You should:
– Own private residential, commercial, or industrial properties, and
– Have an existing or fully paid business property loan from another bank or financial institution.
How do I repay my ANEXT Secured Business Loan?
Please refer to the repayment terms in your Letter of Offer/ Loan Agreement.
Repayments are automatically deducted from your ANEXT Business Account by 11:30 PM SGT on each scheduled due date. To avoid late interest or overdue charges, please ensure your account is sufficiently funded in advance. You can view your specific Repayment Schedule anytime via Online Banking.
Rest assured that there are no charges for maintaining the account, plus you can earn daily interest on your balance(s)!
How much financing can I get with ANEXT Secured Business Loan?
You can get financing worth up to 80% of your property value (LTV), subject to ANEXT’s valuation, credit assessment and approval.
What are the fees involved for ANEXT Secured Business Loan?
A one-time facility fee will be charged upon successful acceptance of the ANEXT Secured Business Loan. The applicable fee will be determined during the Bank’s credit assessment and reflected in the loan agreement.
Can my business take up multiple loans with ANEXT Bank?
No, a business can only apply and maintain one ANEXT Business Loan at the moment.
Topic 1: Login & Security Setup
How do I log in to Online Banking?
You’ll receive an email notification with instructions to set up your Online Banking access. Read this article for more tips on logging in and setting up your account.
What should I do if I forget my login credentials?
If you’ve forgotten any one of your login credentials, you can easily reset/request for it here.
Your Business ID is unique to your company and cannot be changed. If you have forgotten your Business ID number, click here to retrieve it. You will need to input your UEN and registered mobile phone number, and an SMS will be sent to you.
How do I set up my Digital Token?
The Digital Token replaces all SMS OTPs through a seamless and secured journey with just your mobile phone.
Download the Mobile Banking app onto your new device. You will be prompted to set up your Digital Token when you first log in.
For security reasons, each operator can only set up a Digital Token on one device.
Upon successful set up, the Digital Token on your previous mobile device will automatically be deregistered.
Topic 2: User Access & Authorisation
How do I add, remove or manage Operators?
Log in to Online Banking and navigate to Company Profile > Operator Management. Based on the Operator’s role in the company, you can assign Maker and/or Authoriser access.
During the application process, you can create up to 5 Operator (i.e. User) profiles. Upon receiving the login credentials, simply log in to Online Banking to create more Operator profiles if needed, for free.
For adding a new Operator, select Add New Operator (top right-hand corner).
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For suspending an existing Operator, select ‘Suspend’ under the Operator’s name.
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For deleting an existing Operator, select ‘Delete’ under the Operator’s name.
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Do note that Company Authorisers are required to approve this request via facial verification. They will receive notifications via email and SMS.
What are single and dual Authorisation Settings?
You can choose between single or dual control for your company’s account.
Single control: Any operator can perform transactions. No additional approval is required.
Dual control: One operator is required to initiate, and another operator is required to approve transactions.
Log in to Online Banking and navigate to Company Profile > Authorisation Settings to change the settings.
Topic 3: Account Management & Maintenance
How do I update my company details?
Log in to Online Banking, click on the top right hand envelope icon to create a new message and attach a copy of your updated ACRA to us. If you’ve added a new company director, please also include their mobile number and email for our records.
How do I request for Audit Confirmation?
Log in to Online Banking and navigate to Company Profile > Bank Documents. Click on the ‘Generate Bank Document’ button and follow the instructions to process the Audit Confirmation request. Do note that you will be required to input the recipient’s email for the document to be sent directly to the recipient.
The Audit Confirmation will be sent to the recipient(s) typically within 1 working day after the request has been raised and successfully authorised. Please note that you can only raise the request for Audit Confirmation after the month of the desired cut-off date e.g. If you require the documentation as of end Nov, your request must be made from 1 Dec, 2:00am (SGT) onwards.
There is a one-time charge of S$35 that will be deducted from your ANEXT Business Account for each Audit Confirmation generated. Please ensure there are sufficient funds before raising the request.
How can I download my account statements for Deposits?
Log in to Online Banking and navigate to Deposits > Statements, or tap on the ‘Statements’ icon at the top of the mobile app after logging in. Last month’s statement will be ready to download within the first 5 working days of this month.
How can I close my account?
Log in to Online Banking > Company Profile > Company Settings and initiate the account closure process. You may also get help from our Business Support team at 1800 268 8888 or (65) 6813 3688 if calling from overseas from 9:00am – 6:00pm, Mon – Fri except Public Holidays. You can also perform a web call here <hyperlink to webcall link>.
Topic 4: Account Security & Fraud Protection
How does ANEXT Bank keep my account secure?
We implement internationally recognised encryption and multi-layered security measures such as real-time fraud monitoring and prevention to safeguard your information and transactions transmitted over the internet.
We authenticate your log in via your unique Business ID, your registered mobile phone number and one-time password (OTP). Additionally, we implement three-factor authentication (3FA) on every transaction.
3FA is the use of three distinct authentication factors to authenticate or confirm a user’s identity, and provides a high level of security as it helps reduce the chance of fraud and/or identity theft.
The three factors we use are your log in password, one-time password (OTP) and facial verification, to authenticate every transaction made.
How can I protect my account from scams?
Ensure that your login credentials (Business ID, password and one-time password (OTP)) are kept confidential. We will never request for your login credentials (Business ID, password, one-time password) or request for an account reactivation.
We will only send you clickable links via email and SMS during the account opening authentication process.
●ANEXT Bank <[email protected]>
●ANEXT Bank Marketing <[email protected]>
What should I do if I suspect unauthorised activity or don’t recognise a transfer?
Check with all the Operators of the account if anyone has authorised or conducted the activity/transaction on the account.
If the activity/transaction is confirmed to be unauthorised, you can temporarily suspend your account on your mobile/internet banking or on our official website (pre-login) as soon as possible.
You can also contact Business Support to help you with this suspension at 1800 268 8888 or (65) 6813 3688 if calling from overseas, from 9:00am – 6:00pm, Mon – Fri except Public Holidays. You can also perform a web call here <hyperlink to webcall link>.
Topic 5: Account Suspension & Reactivation
How do I temporarily suspend my account, and what happens when it’s suspended?
You can temporarily suspend your account here. If you’re logged in to Online Banking, navigate to Company Profile > Temporary Account Suspension Request.
Please note that upon account suspension, all outgoing transfers including any scheduled recurring transfers will be suspended. You’ll still be able to log in to Online Banking to view your balances and perform administrative functions such as statement retrieval.
Will incoming transfers still be credited if my account is suspended?
Generally, incoming transfers are not affected by a customer-initiated temporary account suspension and may continue to be credited.
However, some incoming transfers may be delayed, rejected or returned depending on the payment channel, intermediary bank processing, or if additional verification/regulatory checks are required.
How do I unsuspend my account?
To unsuspend your account, contact Business Support at 1800 268 8888 or (65) 6813 3688 if calling from overseas from 9:00am – 6:00pm, Mon – Fri except Public Holidays. You can also perform a web call here <hyperlink to webcall link>. Once unsuspended, your account will resume normal operations.
