Customer Experience Specialist

EPOS Pte. Ltd.
Bukit Merah
SGD 2,500 – SGD 3,500

Job Highlights

Our Vision

At EPOS, we connect business owners and entrepreneurs with the technology they need to manage their businesses. As a Customer Experience Specialist, you will have a rewarding and challenging opportunity to provide high-quality service via training and support. EPOS provides a supportive learning environment to allow you to grow while making an impact on the team.


  • Maintain high levels of customer service at all times
  • Provide training for new clients on how to use our product
  • Answer inbound enquiries and provide information pertaining to queries, complaints and feedback
  • Manage and resolve customer complaints and feedback
  • First contact resolution of all cases handled
  • Escalate and work with support team for complicated issues, and ensure issues are resolved properly
  • Project a positive and helpful attitude to external and internal customers
  • Provide ideas to improve customer experience


  • Full training and guidance for candidates
  • Skills Development Program
  • Acquire both technical and soft skills that will ensure long-term career stability and personal growth
  • Advancement based on performance instead of seniority
  • Good career advancement
  • Monthly incentives/bonuses up to $500 based on performance
  • Dynamic and friendly environment – Not for the dull and boring


  • Minimum 2 years experience in customer service. Hospitality related industries are an advantage.
  • Display a positive attitude towards learning
  • Training will be provided, technical knowledge is not required
  • Communication: Multilingual (English and Chinese) is an advantage
  • Ability to learn and acquire product knowledge: good attitude and hardworking
  • Shows initiative and is proactive
  • Detail oriented, honors deadlines, keeps promises, and maintains service standards
  • Friendly, cares about customers, able to handle stress
  • Able to talk to customers with confidence, civility and tact
  • Skill: Ms Office, Email, Messaging apps


Email: [email protected]