Customer Service Executive

EPOS Pte. Ltd.
Bukit Merah
SGD 2,500 – SGD 3,500

Job Highlights

  • Attractive Salary + Incentives
  • Great Opportunities for Learning and Career Growth
  • Personalized Training to Help You Become Awesome!


  • Manage high volume of phone calls and provide response to all while maintaining high quality of services and performance standards.
  • Answer inbound enquiries and provide information pertaining to queries, complaints and feedback
  • Schedule appointments for clients.
  • Handle customer complaints and ensure timely resolution within required guidelines.
  • Ensure optimal level of client satisfaction at all times
  • Escalate and work with support team for complicated issues, and ensure issues are resolved properly
  • Provide ideas to improve customer experience


  • Full training and guidance for candidates
  • Acquire both technical and soft skills that will ensure long-term career stability and personal growth
  • Advancement based on performance instead of seniority
  • Good career advancement
  • Monthly incentives based on performance
  • Dynamic and friendly environment – Not for the dull and boring


  • Experience in customer service is an advantage. Hospitality related industries are an advantage.
  • Display a positive attitude towards learning
  • Training will be provided, technical knowledge is not required
  • Communication: Multilingual (English and Chinese) is an advantage
  • Ability to learn and acquire product knowledge: good attitude and hardworking
  • Detail oriented, honors deadlines, keeps promises, and maintains service standards
  • Able to talk to customers with confidence, civility and tact
  • Skill: Ms Office, Email, Messaging apps


Email: [email protected]

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