CRM

When WhatsApp integration is installed, there will be a WhatsApp QR Code for customers to sign up.

If WhatsApp integration is not installed, there will not be a WhatsApp QR Code. However, customers can still scan the manual QR code to manually sign up for customer portal.

Customers register on the Member’s Portal by filling in their details manually.

Member's Portal registration Member's Portal registration

Customers can log into their accounts via phone number.

Customers can also log into their accounts via e-membership.

Once logged in, the customer account is tagged to the order. The cashier screen shows the customer tagged to the order.

Customer Screen

Logged in customer on the kiosk

Cashier Screen

Customer tagged to the order on the cashier screen

Members that are logged in can complete transactions and earn membership points.

Customer Screen

Cashier Screen

Customers can redeem their membership points for transactions. However, in kiosk mode, customer can only redeem membership points for full order amount. To use split payment, cashier must switch to POS mode. 

Customer View

Cashier View

Customers are able to purchase credit on Kiosk mode, and the amount will be topped up and reflected in customer account.

Customer View

Cashier View

Customers are able to redeem the credits in their account to make transactions. However, in kiosk mode, customer can only redeem credit for full order amount. To use split payment, cashier must switch to POS mode. 

Customer View

Cashier View

Customer details are displayed on both 58 mm and 80 mm receipts. The 58 mm receipt is on the left and the 80 mm receipt is on the right.

58 mm receipt with customer details 80 mm receipt with customer details

For Retail Kiosk, customers can sign up using WhatsApp or the Member’s Portal, and log in by entering their phone number or scanning their e-membership card.

Customer Screen

Retail Kiosk member login options

Cashier Screen

Customer details on the cashier screen

If a customer reaches the checkout page without logging in, they can tap Sign In to log in. Once logged in, the customer can tap their name to see their phone number and points.

Retail Kiosk checkout page with the Sign In button Sign In screen with phone number keypad

Checkout page with the customer signed in Customer phone number and points details

Video walkthrough