EPOS KNOWLEDGE BASE

Retail Kiosk Order

POSTED ON 14 november 2025 BY product team

 

⬇ Explore the functionalities of the product page by toggling between tabs below.⬇

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Users can begin the ordering process by scanning product barcodes using the kiosk’s built-in scanner or a connected hand-held scanner

1. Add Product to Cart

Each successful scan will immediately appear on the kiosk’s Order Summary page.

2. Edit Product Quantity & Add Notes

Users can tap the icon beside any product to adjust its quantity. Additional notes (e.g., special requests or instructions) can also be added for each item.

3. Search for Products

Users can also search for products manually by entering the product barcode numbers or scanning a barcode will also automatically bring up the matching product.

4. Clear an Existing Order

Users may choose to clear the current order at any time. Once the order is cleared, the kiosk will return to the Welcome screen. (Note: merchant can configure whether clearing order will trigger staff assistance mode)

Before clearing the order, a confirmation pop-up will appear to prevent accidental cancellations.

When users taps on the “Bags” button, a popup will appear that allows the user to select the bags they wish to purchase.

Merchants can configure the products to be shown in this popup via the backend popup.  

Once the user goes to the checkout page, the user can click ‘Voucher Code’ to show the vouchers that the customer has. Users can either select the available voucher directly or enter the voucher code to apply.

Apply Voucher via Select Available Voucher

Users can click ‘Voucher’, select the available voucher, and click ‘Apply’ once the voucher code appears in the search field.

Apply Voucher via Type Voucher Code

Users can also type in the voucher code, and click ‘Apply’ once done.

 

Voucher Code Applied

Once applied, voucher code and the discount amount will be shown in the checkout page. Users can proceed with checkout as per usual process.

No Available Vouchers

If the customer does not have any vouchers, there will not be any available voucher displayed.  However, users can still apply the voucher code in the field. 

Removal or Change of Vouchers

Customers can click ‘Voucher’ again to remove or change voucher usage. Please note that a voucher needs to be removed first in order to select another voucher. Customers can select and apply the voucher again afterwards.

 

 

Staff Assistance Guide:

When staff assistance is needed, the kiosk shows an on-screen popup with a red light and sound to alert the customer that they must wait for assistance. Once a staff member arrives and resolves the issue, the light switches to green and the customer can continue

1. Requesting Assistance

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Users can request for assistance by tapping on the “Request for Assistance” button. Please see step by step guide in the pictures below.

A pop-up will then appear, allowing the user to reach out to a staff member. The staff can proceed to identify themselves and enable Staff Assistance Mode.

Once the staff successfully verifies their identity, the kiosk will enter Staff Assistance Mode.

2. Minus / Delete Line Item

If a customer tries to delete a line item or lower its quantity, the kiosk shows a popup with a red light and sound, letting them know staff assistance is needed before they can continue. Once a staff member arrives and resolves it, the light turns green.

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3. Clearing the Order

If a customer tries to clear their entire order, the kiosk displays a popup with a red light and sound, indicating staff confirmation is required. The light turns green once staff have approved and the order is cleared.

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4. Adding a Restricted Item

If a customer adds a restricted item to their cart, the kiosk triggers a popup with a red light and sound, showing that staff verification is needed for that item. The light switches to green once a staff member has verified 

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Note: This is configured by Merchants in the Configurations Tab on the backend portal. Merchants can follow the Staff Assistance Trigger Configurations to set this up