CRM 

There are 2 ways to register:

  1. Customer Portal
  2. WATI

Customer Portal

For merchants that are not using WhatsApp Integration, customers can register via member’s portal customer registration manually.

WATI

For merchants that are using WhatsApp integration, customers can register via WhatsApp to sign up as a member and receive e-membership card.

There are 2 ways to login:

  1. Phone Number
  2. Scan E-Membership Card

Phone Number

Customer can click on the “Login” button and input their phone number to login as a member.

Scan E-Membership Card

Customer can login by scanning their E-Membership Card found on Member’s Portal or WhatsApp.

Once logged in, customer account is tagged to the current order.

Members that are logged in can earn and redeem points.

Membership Point Earning

Members that are logged in can complete transactions and earn membership points.

Membership Point Redeeming

Customer can only redeem membership points for full order amount. 

Customer can purchase and redeem their credits.

Purchase Credits

Customers are able to purchase credit on kiosk. 

Redeem Credits

Customer can only redeem credit for full order amount. 

For Retail Kiosk, customers can sign up using WhatsApp or the Member’s Portal, and log in by entering their phone number or scanning their e-membership card.

Retail Kiosk member login options

If a customer reaches the checkout page without logging in, they can tap Sign In to log in. Once logged in, the customer can tap their name to see their phone number and points.

Retail Kiosk checkout page with the Sign In button Sign In screen with phone number keypad

Checkout page with the customer signed in Customer phone number and points details