August 2026

This month’s release brings a variety of new features and enhancements across our Backend, Windows POS, Android POS, Kiosk, Web Ordering App, Kitchen Display System (KDS), CRM, and Stock Take Device, delivering a smoother experience for both merchants and customers.

We’re also excited to introduce a brand-new product to help businesses operate more efficiently.

What’s New

Not sure which affects you? 
These icons indicate which group of users is impacted by each enhancement: Point of Sale (POS) users, Backend users, or Web Ordering App users.

(🖥️ POS — ⚙️ Backend — 📱 Web Ordering App — 🤖 Android POS — 🗣CRM — 👨‍🍳 Kitchen Display System (KDS) — 📦 Stock Take Device — 🔊Soundbox — 🛒 Kiosk — 📦Warehouse —🛠 Hybrid Kiosk — 🛍Standalone Kiosk) 

(⚙️ Backend) Multiple Redemption of a Voucher Series - One Usage per Voucher Code

We have updated the voucher capabilities within our V5 ecosystem. Now customers are able to claim the same voucher series more than once.

What’s New:

📌 Merchants can now allow customers to claim the same voucher series multiple times using points, with a configurable maximum Claim limit per customer

Notes:

📌 A new dropdown lets merchants choose the Redemption Condition: no condition, limit to 1 redemption per customer, or limit to 1 redemption per barcode

📌When Limit to 1 redemption per barcode is selected, each generated barcode can be used only once per customer

📌For each repeated claim via Purchase By Points, the system auto-generates a unique barcode

(🗣 CRM) Login & Ordering Flow - Email OTP Verification before Login via EPOS CRM Plugin Pop Up

We have enabled email OTP verification for our CRM Plugin.

What’s New:

📌There is an additional checkbox in WooCommerce Backend for Enable 2FA Authentication via Email

📌When 2FA checkbox is ticked, email containing OTP will be sent to the customer. If customer email exist, the email will be retrieved from customer tagged email in EPOS Backend. If customer email does not exist, the email will be sent to the customer input email.

 

📌A new email template will be used for Enable 2FA Authentication.

 

Notes:

📌If customer no long have access to email, customer is unable to receive OTP and need to click on “contact us here” hyperlink.

📌The hyperlink directs customers to merchant’s WhatsApp where customer can ask enquiry to change email address.

(🗣 CRM) Implement Colour Config on WooCommerce Backend

We have implemented the ability to add brand colors to the CRM Popups on the WooCommerce Websites

What’s New:

📌There is an additional toggle button in WooCommerce Backend for custom brand colors.

📌When custom brand colors is toggled on, merchants are able to configure the primary button color and link & accent color 2FA.

📌There is also a live preview on the right side to allow merchants to view how the chosen color will look.

Note:

📌If color config is configured, this will affect all CRM Pop up on WooCommerce website

      

(⚙️ Backend / 🖥️ POS / 🤖 Android POS /👨‍🍳 Kitchen Display System (KDS) / 📦 Stock Take Device / 🛒 Kiosk / 📦Warehouse ) Update to the new EPOS logo in the V5 Ecosystem

We have update the EPOS logo on our V5 ecosystems

What’s New:

📌For V5 Ecosystem, all old EPOS logo is replaced with the latest logo.

📌Scope of impact includes

Backend

 

Windows POS

  

Android POS 

Member’s Portal 

as well as our other systems such as Kiosk, KDS, Portrait POS, Stock Take Device, Booking, Warehouse App!

(🛠 Hybrid Kiosk) Part 2 Release

Following our initial launch, we’ve introduced additional features across both POS Mode and Kiosk Mode, enabling more merchant business scenarios across F&B, CRM, and EPOS Rewards capabilities.

NEW FEATURES SUPPORTED!

📌New Authentication & Login Flow for existing subdomain & multi-outlet setups

📌Create and Tag Customer to Order via Phone Number, Customer Name, Lookup ID, or scan E-Membership Card

📌Promotions and Price Book

📌Discount Voucher (including Display Available & Unavailable Discount Voucher)

📌Membership Points & Credit Purchase and Redemption

📌WATI Advance Customer Registration & E-Receipts Sending

📌QR/Web Ordering Integration

📌Label Printing

📌USB Receipt & Kitchen Printing

📌Shift & Sales Analysis Report

📌Open Price Product

📌Enhanced Table Management Capabilities

📌Larger Quickpick Grid in POS Mode for improved readability

📌Beverage Container Return Scheme (BCRS)

📌Hide Line Item Note in Kiosk Mode

And more!

POS Mode

Kiosk Mode

(🖥️ Windows / 🤖 Android / 🤖 Portrait ) Implement Default 0 Second for Skip Advance Customer Registration

We have adjust the default timing of the Skip Advance Customer Registration setting within the EPOS POS app.

What’s New:

📌 The default timer for Skip Advance Customer Registration is changed from 5 seconds to 0 second for new merchants authenticated with EPOS POS app.

📌 With this enhancement, merchant no need to manually change the timer to 0 second and directly able to press skip button of WhatsApp Customer Registration in POS.

Window POS

Android POS

Portrait POS

(📱 Web Ordering App / ⚙️ Member's Portal) Implement Password in WebApp and Member's Portal

We have implemented changing of passwords in Webapp & Member’s Portal

What’s New:

📌 To protect customer’s account and personal information from unauthorized access, customer will require to input password during customer registration and login in WebApp and Member’s Portal.

📌 If customer’s password = phone no., customer will require to change password before login to WebApp and Member’s Portal

📌 Moving forward, customer can use this password for future sign-ins in WebApp, Member’s Portal, or WooCommerce EPOS CRM Plugin.

📌 Customer can Change Password in both Member’s Portal and WebApp after login.

Webapp

Member’s Portal

(🛍 Standalone Kiosk) New Release

We’ve launched a new Kiosk solution called  Standalone Kiosk  – a kiosk that can be deployed independently without relying on a master Windows POS.

With Standalone Kiosk, business owners can deploy kiosks without replacing or integrating with their existing POS systems. We are mainly supporting F&B, CRM, and EPOS Rewards capabilities.

Key Features Supported: 

📌Authentication & Revoke Flow

📌Cashier Login & Logout

📌Shift Management

📌History (Sales Report, Shift Report, Sales Analysis)

📌Void Order

📌Integrated Payment: ANEXT PayNow, UOB PayNow, Antom Payment

📌Integrate with Online Kitchen Display, Queue Display System, Kitchen Printer, and Label Printer

📌Tax, Discount, Promotion, Price Book, and Discount Voucher (include Display Available & Unavailable Vouchers)

📌CRM features (including Membership Point & Credit)

📌WATI Advance Customer Registration & E-Receipts Sending

📌Beverage Container Return Scheme (BCRS) 

And more!

(🛒 Retail Kiosk) Real-time Light and Sound Alerts for Staff Assistance Mode

We have implemented real time light and sound alerts for staff assistance mode

What’s New: 

📌 There will be a different light indicator and staff alert to better notify staff when customer need assistance in V5 Retail Kiosk.

📌 When Retail Kiosk is not in used, the retail kiosk light will turn Green (for Sunmi K2 Retail ver.) and Light off (for Sunmi K2 Mini)

📌 When Retail Kiosk is in used, the retail kiosk light will turn off

📌 When staff assistance or exception events are required (Minus/Delete Item, Clear Order, Add Restricted Item, press Request for Assistance Button), the retail kiosk light will blinking in Red and there will be a sound alert to notify staff will assist shortly.

(⚙️ Integration / ⚙️ Backend / 🖥️ POS) WooCommerce - To support sync Serial Number product to WooCommerce

We have implemented the ability to sync Serial/IMEI products from our POS system to WooCommerce.

What’s New: 

📌 Customer now will be able to place Serial Number/IMEI products in WooCommerce

📌 For both Staff and Staff Group, there will be a new web permission under Integration > WooCommerce to assign Serial Number/IMEI in EPOS Backend

📌 If permission is allowed, merchant can assign Serial Number/IMEI products for each WooCommerce order under WooCommerce > Orders Tab. Merchant can choose Serial Number/IMEI with status Available.

📌 Once Serial Number/IMEI is assigned to WooCommerce order, Serial Number/IMEI status will be marked as Sold and the assigned SN/IMEI will be shown in Backend Sales Reporting

📌 Orders with Serial Number/IMEI products will be sync to Windows POS > Bell Icon > E-Commerce Tab. There will be a clear indication if Serial Number/IMEI has been assigned in Backend or not.

📌 Cashier will only be able to confirm after all SN/IMEI assigned to Woo order. After Confirm WooCommerce order in Windows POS, merchant can no longer Edit SN/IMEI in Backend. SN/IMEI assigned will be shown in the POS Receipt.

📌 Cashier will be able to void in POS when SN/IMEI in Woo order is unassigned, partially assigned, or fully assigned. When order is voided, Serial Number/IMEI assigned will be reverted as well.

(📱 Web Ordering App / ⚙️ Member's Portal) Forget Password in WebApp and Member's Portal

Following the release of the password feature for WebApp and Member’s Portal, we are introducing a Forgot Password feature using Email OTP. This will allow customers to reset their password if they forget before logging in to the WebApp or Member’s Portal.

What’s New: 

📌 In WebApp, customer can reset password before login after entering OTP Verification sent via Email.

📌 In Member’s Portal, there will be 2 ways to reset password before login: using Email OTP (default method) and WhatsApp OTP (only if pre-requisites to setup WATI OTP Template is met).

📌 Customer can Change Email in both Member’s Portal and WebApp after login.

Note:

📌 Only customers with an email address registered to their account can reset their password.

📌 If customer account doesn’t have email address in EPOS Backend, customer need to reach out to store owner to add their email address via EPOS Backend.

WebApp

Member’s Portal

(⚙️ Backend / 🖥️ POS ) Mandatory Void Reason

We have implemented a toggle to make reasons for void orders mandatory.

What’s New: 

📌Added a new Mandatory Void Reason toggle under General Settings.

📌When enabled, users must enter a reason before voiding an order.

📌Void reason supports up to 100 characters.

📌Void Reason will be recorded under Reporting > Sales Report > Transaction List & Product Sales

(⚙️ Backend) Sales Report – Sales by Outlet

We have implemented a new sales report that separate sales by per outlet basis.

What’s New:

📌A new report – Sales by Outlet report under Reporting > Sales Report, with filters for date range, Outlet, and Product Category.

📌There are 2 report types: Total and Breakdown, allowing merchants to view sales by outlet or by Outlet × Product Category.

📌Users can sort the report by Sale with Tax and Sale w/o Tax and to show or hide records with zero sales.

📌Exported reports reflect the selected filters, sorting, and displayed data.

How to Update

For POS related features, users will need to update the POS to the latest version, version v6.23.0.0.

For Backend related features, users are not required to perform any actions, the new features would automatically be updated.

Feedback

We value your input! If you encounter any issues or have suggestions for further improvements, please don’t hesitate to contact us.

Stay Connected

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Thank You

We appreciate your continued trust in EPOS. This update is just one of many steps we’re taking to provide you with the best POS system on the market.

If you have any questions or need assistance with the update, please contact our support team at:
Call: 6871 8833 / Email: [email protected] / Whatsapp: 8482 1888

• Release Updates