Customer Service Executive

• Attractive Salary + Incentives
• Great Opportunities for Learning and Career Growth
• Personalized Training to Help You Become Awesome!

Responsibilities

• Manage high volume of phone calls and provide response to all while maintaining high quality of services and performance standards.
• Answer inbound enquiries and provide information pertaining to queries, complaints and feedback
• Schedule appointments for clients.
• Handle customer complaints and ensure timely resolution within required guidelines.
• Ensure optimal level of client satisfaction at all times
• Escalate and work with support team for complicated issues, and ensure issues are resolved properly
• Provide ideas to improve customer experience

Benefits

• Full training and guidance for candidates
• Acquire both technical and soft skills that will ensure long-term career stability and personal growth
• Advancement based on performance instead of seniority
• Good career advancement
• Monthly incentives based on performance
• Dynamic and friendly environment – Not for the dull and boring

Requirements

• Experience in customer service is an advantage. Hospitality related industries are an advantage.
• Display a positive attitude towards learning
• Training will be provided, technical knowledge is not required
• Communication: Multilingual (English and Chinese) is an advantage
• Ability to learn and acquire product knowledge: good attitude and hardworking
• Detail oriented, honors deadlines, keeps promises, and maintains service standards
• Able to talk to customers with confidence, civility and tact
• Skill: Ms Office, Email, Messaging apps