EPOS KNOWLEDGE BASE

Queue Display System

Name: EPOS POS System
Brand: EPOS
Rating: 5 (2582 reviews)

POSTED ON 15/12/25 BY PRoDUCT TEAM

Queue Display System (QDS)

⬇ Explore the functionalities of the QDS by toggling between tabs below.⬇

The Queue Display System (QDS) is an automated screen designed to display the status of customers’ orders in real time.

Compared to a traditional queue calling system, the QDS offers several advantages:

Reduces manual steps in order processing.
Offers clearer visual tracking of customer orders.

Interested to get a QDS? Contact us for more info.

Overall view of QDS

View Section:

Header: Displays your outlet name and outlet logo.
↳To configure the header, you can refer to Outlet Creation.
↳To configure the logo, you can refer to Receipt Templates.
Preparing: Shows orders that are currently being prepared in the kitchen. Customers can refer to this column to track their order status.
Pickup: Shows orders that have been prepared and are ready for collection. Customers can refer to this column to know when to collect their order.
Footer: Displays custom text that can be configured to show messages to customers.

Upon successful sending of orders to the Kitchen Display System (KDS), the queue number will be shown at the ‘Preparing’ column of the QDS.

💡The queue number won’t appear on the QDS if it fails to send to the KDS.
(No kitchen receipt = No screen display)

Preparing Column

New Orders will appear at the bottom for the ‘Preparing’ column, while the oldest order will be at the top. The order list only shifts when an order is moved from ‘Preparing’ to ‘Pickup’.

A total 15 orders maximum will be at each column.

Orders at ‘Preparing’ will stay for 4 Hours.

QDS flow from ordering to kitchen preparations

When orders are ready, users can confirm by ticking the order within the Kitchen Display System (KDS). The queue number will move from the ‘Preparing’ column to the ‘Pickup’ column of the QDS.

Ready For Pickup Column

New Orders will appear at the top for the ‘Pickup’ column

Orders will be at the ‘Pickup’ column for 15 minutes.

When the Orders are overloaded the latest queue order will push the older orders out of frame.

A total 15 orders maximum will be at each column.

QDS flow from order preparations completion to order pickup

New Orders that have recently been moved from ‘Preparing’ to ‘Pickup’ will flicker for around 5 – 10 seconds.

The 6 latest order that are ready will be highlighted in green.

When an order is voided during preparation or pick up, the queue number will disappear from the QDS.

Preparing Column

Flow when voiding order during Preparing Phase

Pick Up Column

Flow when voiding order during Pickup Phase

The Queue Display can support orders from window, android POS and kiosk system.

Before using the queue display, ensure the queue number option is set in the receipt template for each respective outlet.

Window/Android POS

After an order is placed on the POS, the order will be sent to the kitchen and the orders number will be displayed on the QDS.

The queue number format can be seen on the receipt.

Queue number on the sales receipt printed out from the POS

QR/Web Ordering

After an order is placed on the QR/Web ordering system , the order will be sent to the kitchen and the orders number will be displayed on the QDS.

The queue number format can be seen after payment is made on the respective ordering system.

Queue number on the QR order

Queue number on the Web Ordering order

Kiosk System

After an order is placed and payment is made on the Kiosk, the order will be sent to the kitchen and the orders number will be displayed on the QDS.

The queue number format can be seen after payment is made on the kiosk system.

Queue number on the Kiosk

The Queue Display can also support orders from e-commerce platforms.

After an order is placed on the respective integration, the order will be sent to the kitchen and the orders number will be displayed on the QDS.

WooCommerce

The queue number format will be in the form of Woo_xxxx.

Queue number shown for the order confirmation on WooCommerce platform
(The Queue number for this WooCommerce order is Woo_3223)

WooCommerce queue number displayed on the QDS

Shopify

The queue number format will be in the form of SPY_xxxx.

WooCommerce queue number displayed on the QDS

The Queue Display can also support orders from delivery platforms.

After an order is placed on the respective delivery integration, the order will be sent to the kitchen and the orders number will be displayed on the QDS.

In-House Delivery

The queue number format will be in the form of IHD-xxxx.