EPOS KNOWLEDGE BASE

Soundbox

 
POSTED ON 29 May

This section covers the features and functions of our soundbox.

⬇ Explore the functionalities of the soundbox by toggling between tabs below.⬇

Introduction

The Soundbox displays a QR code for payment by customers to scan and make payments. Once the payment has been made, a real time audio notification will be played to inform merchants that payment has been received.

 

Demo Video

 

Accepted Payment Methods

Currently, the soundbox accepts the following payment methods below.

  • PayNow
  • PayLah
  • GrabPay
  • Google Pay

There will be more payment methods to come in the future.

Parts of a Soundbox

 

Turning On / Off the Soundbox

Hold the power button to switch on or off the Soundbox

 

Turning Up / Down the Volume

Click the “+” button to increase the volume and the “-” button to decrease the volume.

 

Method 1: WIFI connection

Action

Display

Click “F1” on the keypad

Click “F1” (down arrow) again to select “2 NET SELECT” option

Click green “Enter” button

Select “2 WIFI” and click the “Enter” button.

Select “Add WIFI” and click the “Enter” button

 

Then select “1 Connect” and click “Enter” button to key in your password to connect to the Internet via WIFI. You can enter your password details through the numberpad provided.

 

To key in numbers and characters using the analog number pad, each button cycles through a sequence of characters with each press, separated by a short pause to move to the next character.

For example:

  • Button 2 cycles through: 2, a, b, c, A, B, C
  • Button 3: 3, d, e, f, D, E, F
  • And so on for the other buttons.

Special case:

  • Button 1 is used for: 1, q, z, Q, Z
  • Button F1 is used for special characters (?, !, @, $ etc.)

 

Method 2: 4G SIM Card

Locate the SIM Card Holder on the side of the soundbox, right above the charging port.

Lift open the SIM Card Holder and insert the 4G SIM Card into the holder.

Action

Display

Click “F1” on the keypad

Click “F1” (down arrow) again to select “2 NET SELECT” option

Click the “Enter” button

 

Then select “1 4G” and click the “Enter” button to connect to the Internet via 4G.

 

In case where there is no Internet Connection:

If the soundbox is not connected to the internet, the following screen will be displayed. There will also be an audio notification reminding users to connect to the internet.

 

You can charge the soundbox via a USB-C connection.

Upon charging the soundbox, the display will show a charging icon next to the battery level. An audio notification will also inform users that the soundbox is charging.

Display of Payment QR Code

While at the “Home” screen, click on the green “Enter” button

The QR code will now be displayed on the soundbox

 

View Sales Transaction Reports

Log in to the EPOS backend.

Go to Reporting > Sales Report > Transaction List

The Cashier for the transaction will be the S/N found at the back of the soundbox. The payment method will be “ANEXT PAYNOW” and the amount received will also be shown.

No audio notification when payment is received

There are 2 scenarios when there is no audio notification and no payment received displayed even after payment has been made.

  1. Soundbox has no Internet connection – Refer to “Connecting Soundbox to the Internet”.
  2. Paynow QR is not from Anext Bank – Use a Paynow QR from Anext Bank Account.

QR code not showing

This occurs when the soundbox is not connected to the Internet. Refer to “Connecting Soundbox to the Internet”.

Need Help?

You may also reach out to us through our support hotline: 65 8931 0190.