This section describes . Users will be guided on:
- Where to check account renewal date
- How to update credit card details
- How to download invoice from subscription
Summary
This article explains how Wati’s subscription and billing cycle work. You’ll learn how monthly and yearly plans are charged, what happens to your billing date if you cancel and reactivate your subscription, and how to check your next billing date inside your Wati account.
Instructions
How Wati’s subscription model works
Wati uses a subscription-based billing model. This means your payment is automatically charged based on the billing cycle you selected when you subscribed.
You can choose between:
Monthly subscription
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You are charged once every month.
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The charge happens automatically on your assigned billing date.
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Your access continues without interruption as long as the payment is successful.
Yearly subscription
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You are charged once per year for the full 12-month period.
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The payment is automatically processed on your renewal date.
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This ensures uninterrupted access to Wati for the entire subscription year.
What happens to your billing date after reactivation?
If you cancel your Wati subscription and later decide to reactivate it, your billing date will change.
Your new billing cycle will be based on the reactivation date – not your original billing date.
Example:
Here’s a simple example to make this clear:
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Your original billing date was the 1st of every month.
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You canceled your subscription on the 30th.
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You reactivated your account on the 25th of the following month.
After reactivation:
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Your new billing date becomes the 25th of every month.
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Future charges will be processed on the 25th moving forward.
In short, when you reactivate, your billing cycle resets to the new activation date.
How to check your billing date
You can easily check your next billing date inside your Wati account. Follow these steps:
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Log in to your Wati account.
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Go to Settings → Account Details.
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Under Billing Information, click Billing Details.
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In the Payment Method section, look for Renews on.
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The date shown here is your next billing date.
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Example of billing date display
If your billing date is the 11th of every month, it will be displayed in the Billing Details section accordingly.
Keep in mind that your billing date depends on:
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When you first subscribed, or
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When you reactivated your account (if previously canceled)
Frequently Asked Questions (FAQs)
Subscription plans and billing cycle
1. What billing model does Wati use?
Wati uses a subscription-based billing model where payments are automatically charged based on the billing cycle selected at the time of subscription.
2. What subscription options are available in Wati?
Wati offers two subscription options: a monthly subscription and a yearly subscription.
3. How does the monthly subscription work?
With a monthly subscription, you are charged once every month. The charge happens automatically on your assigned billing date, and access continues without interruption as long as the payment is successful.
4. How does the yearly subscription work?
With a yearly subscription, you are charged once per year for the full 12-month period. The payment is automatically processed on your renewal date, ensuring uninterrupted access for the entire subscription year.
5. When are subscription payments processed?
Subscription payments are processed automatically on the assigned billing date for monthly plans or on the renewal date for yearly plans.
Reactivation and billing date changes
6. What happens to the billing date if I cancel and later reactivate my subscription?
If you cancel your Wati subscription and later reactivate it, your billing date changes. The new billing cycle is based on the reactivation date, not the original billing date.
7. Does reactivating a subscription reset the billing cycle?
Yes. When you reactivate your Wati subscription, the billing cycle resets to the new activation date, and future charges are processed based on that date.
8. Can you provide an example of how the billing date changes after reactivation?
If your original billing date was the 1st of every month and you canceled your subscription on the 30th, then reactivated your account on the 25th of the following month, your new billing date becomes the 25th of every month. Future charges are processed on the 25th moving forward.
Checking your billing date
9. How can I check my next billing date in Wati?
To check your next billing date, log in to your Wati account, go to Settings → Account Details, click Billing Details under Billing Information, and look for the Renews on date in the Payment Method section. The date shown there is your next billing date.
10. Where is the billing date displayed in the Wati account?
The billing date is displayed in the Billing Details section under Billing Information, specifically in the Payment Method section next to Renews on.
11. What determines my billing date in Wati?
Your billing date depends on when you first subscribed to Wati or when you reactivated your account if it was previously canceled.
Summary
This guide walks you through the process of adding or changing your payment method in the WATI Billing Portal. Only Administrators and Billing Managers have access to the Billing Portal. If you’re an administrator and cannot see the “Billing” option, contact us for assistance.
Instructions
Steps to Add a New Payment Method
1. Log in to Your Account
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Make sure you’re logged in with an Administrator or Billing Manager access.
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Click on More in the main menu.
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Select Account Details.
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Under Billing Information, click on Billing Details.
3. Edit Payment Information
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In the Billing Details section, click on the Edit button.
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Click on Add New to add a new payment method.
4. Enter Payment Details
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For Credit/Debit Cards:
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Enter your card details in the fields provided.
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For PayPal:
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Click on the PayPal tab and follow the instructions to link your PayPal account.
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Note: Debit cards may work for payments; however, recurring payments can sometimes fail depending on the card issuer or bank. For the most reliable experience, we recommend using a credit card whenever possible.
5. Set as Primary Payment Method
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Once the new payment method is added, click Set as Primary to make it the default payment method for future transactions.
Steps to Change an Existing Payment Method
If you wish to update or modify your current payment method, follow these steps:
1. Log in to Your Account
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Ensure you are logged in with an Administrator or Billing Manager access.
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Click on More in the main menu.
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Select Account Details.
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Under Billing Information, click on Billing Details.
3. Edit Current Payment Method
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Click on the Edit button in the Billing Details section.
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Locate your current payment method (e.g., your existing card).
4. Update Your Payment Method
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To update your credit/debit card details:
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Click Edit Payment Method next to your current card.
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Enter your updated card details.
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To switch to PayPal:
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Click on the PayPal tab.
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Follow the steps to set up PayPal as your payment method.
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Frequently Asked Questions (FAQs)
General questions
1. Who can access the Wati Billing Portal?
Only users with Administrator or Billing Manager roles can access the Billing Portal.
2. What should I do if I cannot see the Billing option?
If you are an administrator and do not see the Billing option, contact Wati support for assistance.
Adding a payment method
3. How do I add a new payment method in Wati?
Log in with Administrator or Billing Manager access, go to More > Account Details > Billing Details, click Edit, and then select Add New to enter your payment details.
4. What payment methods can I add?
You can add a credit or debit card, or link your PayPal account as a payment method.
Note: Debit cards may work for payments; however, recurring payments can sometimes fail depending on the card issuer or bank. For the most reliable experience, we recommend using a credit card whenever possible.
5. How do I set a payment method as the primary one?
After adding a new payment method, click Set as Primary to make it the default for future transactions.
Updating an existing payment method
6. How do I change my current payment method?
Go to Billing Details, click Edit, locate your current payment method, and update the card details or switch to PayPal as needed.
7. Can I switch from a card to PayPal?
Yes. In the Billing Details section, select the PayPal tab and follow the steps to set PayPal as your payment method.
8. Do I need special permissions to update payment information?
Yes. Only Administrators and Billing Managers can add or change payment methods in the Billing Portal.
Summary
This article explains how admins and billing managers can access or update billing details, view billing history, and download invoices. Follow the step-by-step instructions below to manage your Wati subscription and keep your billing information up to date.
Instructions
Who can access the billing portal?
Only admins and billing managers can access the Billing Portal. If you are an admin but do not see the Billing option in your account, contact our support team for assistance.
How to access your billing details
Follow these steps to view or manage your billing details.
1. Log in to your Wati account
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Make sure you have an admin or billing manager access.
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If you do not have the required permissions, you will not see the billing options.
2. Go to account details.
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Go to Settings and select Account Details from the dropdown list.
3. Open billing details
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You will see Billing Details available under Billing Information.
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Click on Billing Details.
You will now see your subscription and billing information.
How to update payment method
If you need to change your billing details:
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Go to Billing Details.
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Click on Manage payment method.
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Update the required information.
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Save your changes.
Make sure your billing information is accurate to avoid payment issues.
Note:
Under Account Information, you can view your account information such as name, company name, and more.
If you would like to update your registered email address or primary account details that appear on the invoices, please contact our billing team for assistance.
How to view billing history
To see your previous transactions and invoices:
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Go to Billing Details and click on Manage payment method.
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Click on the Billing History section to view your billing history
You will see a list of past payments and invoices.
How to download your Wati invoices
To download a copy of an invoice:
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Go to the Billing History section.
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Find the invoice you want.
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Click Download.
The invoice will be saved to your device. If you need older invoices:
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Scroll down to view additional records.
Frequently Asked Questions (FAQs)
Access and permissions
1. Who can access the Billing Portal?
Only admins and billing managers can access the Billing Portal.
2. What should I do if I am an admin but cannot see the Billing option?
If you are an admin but do not see the Billing option in your account, contact the support team for assistance.
3. What happens if I do not have admin or billing manager access?
If you do not have admin or billing manager access, you will not see the billing options in your Wati account.
Accessing billing details
4. How do I access my billing details in Wati?
To access your billing details: 1. Log in to your Wati account with admin or billing manager access. 2. Go to Settings. 3. Select Account Details from the dropdown list. 4. Under Billing Information, click Billing Details. You will then see your subscription and billing information.
Viewing billing history
5. How do I view my billing history?
To view your billing history: 1. Go to Billing Details. 2. Click Manage payment method. 3. Open the Billing History section. You will see a list of past payments and invoices.
Downloading invoices
6. How do I download a Wati invoice?
To download a Wati invoice: 1. Go to the Billing History section. 2. Find the invoice you want to download. 3. Click Download. The invoice will be saved to your device.
7. How can I find older invoices?
To find older invoices, go to the Billing History section and scroll down to view additional records.
Getting support
8. What should I do if I cannot access billing details or face billing issues?
If you are unable to access billing details or are facing any billing-related issues, contact the support team for assistance.
