This section describes . Users will be guided on:
- Topping Up their Credit Wallet
- Setting up auto recharge on the credits
Summary
This article explains Wati credits, which are used to send different types of messages on the platform. It covers the three message types: marketing, authentication, and utility along with the pricing and charges based on message type and recipient country code. The article also provides instructions for topping up credits and maintaining a minimum balance to ensure uninterrupted service.
Note: Broadcasts are now Campaigns – same powerful features, updated name!
What are Wati Credits?
Wati credits are the currency used to send messages through the Wati platform. Since Meta charges for conversations based on the type of message and the number of recipients, Wati uses credits to cover these costs.
Important Note
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Meta has moved from Conversation-Based pricing to Message-Based pricing. To learn more about message-based pricing, refer to our guide.
Types of messages
There are three types of messages you can send:
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Marketing Messages – Used for promotions, offers, and updates to engage your customers.
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Authentication Messages – Sent for verification purposes, such as OTPs (One-Time Passwords).
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Utility Messages – Transactional messages related to ongoing orders, customer service updates, and other essential notifications. Meta applies different pricing structures for each message type.
Ensuring sufficient credits
To send messages smoothly, your Wati account must have sufficient minimum balance:
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Indian customers (INR plans): Maintain a minimum wallet balance of ₹500
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All other customers (USD plans): Maintain a minimum wallet balance of $10
If your balance runs out, campaigns and automated messages will not be processed until you add more credits.
How do I top up or add more credits?
To add credits to your Wati account:
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Log in to your Wati account.
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Click on the Wallet in the top menu, then select Buy Credits.
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Enter the desired top-up amount.
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Click on the Buy Credit button to complete the purchase.
What are the conversation charges?
The charges for conversations are based on the end user’s phone number and country code. You can view the exact charges directly in your Wati account when topping up credits.
Important
If you are not seeing the Wallet icon in your Wati account, one possible reason is that your account has been canceled or is scheduled for cancellation. For accounts with a pending cancellation request, the Wallet icon is hidden and additional credits cannot be purchased.
If you need to purchase credits after scheduling a cancellation, first remove the cancellation request. Once the cancellation request is removed, the Wallet icon will become available again and you can proceed with purchasing credits.
This behavior only applies to accounts with a pending cancellation request and does not affect active, renewing accounts.
Frequently Asked Questions
Wati Credits Overview
1. What are Wati credits used for?
Wati credits are used to send messages through the Wati platform. They cover the costs associated with Meta’s pricing structure for various message types, ensuring smooth message delivery.
2. What types of messages can I send with Wati credits?
With Wati credits, you can send three types of messages:
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Marketing Messages: For promotions, offers, and customer engagement.
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Authentication Messages: For verification purposes like OTPs.
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Utility Messages: For transactional messages such as order updates and customer service notifications.
Pricing & Charges
3. How does Meta charge for different messages?
Meta applies different pricing structures based on the type of message being sent and the number of recipients. Marketing, authentication, and utility messages each have distinct charges. For more detailed pricing information, you can visit your Wati account.
4. How are conversation charges calculated?
Conversation charges are determined by the recipient’s phone number and country code. To see the exact charges, you can view them directly within your Wati account while topping up credits.
Managing Wati Credits
5. What happens if I run out of credits?
If your Wati account runs out of credits, you will not be able to send any messages, including campaigns and automated messages, until you top up your balance.
6. How can I top up my Wati credits?
To top up your credits:
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Log into your Wati account.
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Click on the Wallet in the top menu, then select Buy Credits.
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Select your desired top-up amount.
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Confirm the purchase to complete the transaction.
Summary
This article explains how to set up Wati’s auto recharge feature to automatically add credits when your balance falls below a specified amount. It covers steps for both manual top-up and auto recharge setup, ensuring uninterrupted message sending. You’ll also receive alerts and confirmations about your balance.
Note:
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Auto recharge for credits is available only for payments made in USD. If you pay in INR, auto recharge isn’t supported due to current RBI regulations.
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Broadcasts are now Campaigns – same powerful features, updated name!
Setting up auto recharge
Running out of credits during a campaign can be inconvenient, especially if important messages aren’t sent as planned. To help avoid this, Wati offers an auto recharge feature that automatically adds credits to your account when your balance falls below a certain threshold. This ensures you can continue messaging without interruptions.
Steps to manually top up credits
Before setting up auto recharge, you may want to top up your credits manually. Here’s how to do it:
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Log in to your Wati account.
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Click on the Wallet in the top menu, then select Buy Credits.
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Enter the amount you wish to add (the minimum top-up amount is $10).
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Click on the Buy Credit button to complete the purchase.
Setting up auto recharge
To avoid worrying about running out of credits, you can set up the auto recharge feature to automatically add more credits when your balance falls below a specified amount. Here’s how to configure it:
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Click on the Configure Auto Recharge text link shown when buying credits.
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Tick the Auto Recharge option to enable the feature.
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Enter the Recharge Amount (the amount that will be added to your balance automatically).
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Set the condition for when the balance should trigger a recharge by filling in the “When Balance Falls Below” value.
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Click Save to confirm your settings.
Example setup
For instance, if you set the recharge amount to $20 and the trigger value to $49, the system will automatically add $20 to your balance whenever your credits fall below $49.
What happens after setting up auto recharge?
Once you’ve configured auto recharge, here’s what will happen:
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Low Balance Alerts: You’ll receive an email notification whenever your balance falls below the set threshold.
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Auto Recharge: The system will automatically top up your account with the set amount.
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Confirmation Email: After the recharge is processed, you’ll receive a confirmation email confirming the credit addition.
This feature ensures you won’t experience any interruptions in your messaging and helps you manage your credits effortlessly.
Frequently Asked Questions
General questions
1. What does the auto recharge feature do?
It automatically adds credits to your Wati account when your balance drops below a value you set, helping you avoid interruptions in message sending.
2. Is auto recharge available for all payment currencies?
No. Auto recharge is available only for payments made in USD. If you pay in INR, this option isn’t supported due to current RBI regulations.
3. Will I receive alerts when my balance is low?
Yes. You’ll receive an email notification whenever your balance falls below the threshold you set.
Setup and configuration
4. How do I manually top up my credits?
Log in to the Wati Portal, click on the Wallet in the top menu, select Buy Credits, enter the amount you want to add (minimum $10), and complete the purchase.
5. How do I enable auto recharge?
When buying credits, click Configure Auto Recharge, enable the auto recharge option, set the recharge amount, choose the balance level that should trigger it, and save the configuration.
6. Can I choose how much the system adds during auto recharge?
Yes. You can specify the recharge amount that will be added automatically whenever your balance falls below your chosen threshold.
7. What happens after auto recharge is triggered?
The system automatically adds the set amount to your balance and sends you a confirmation email once the recharge is successful.
Usage and behavior
8. What is an example of a typical auto recharge setup?
For example, if you set a recharge amount of $20 and a trigger value of $49, the system will automatically add $20 whenever your balance falls below $49.
9. Will auto recharge prevent message interruptions?
Yes. The feature is designed to ensure your credits are topped up before they run out, helping you maintain uninterrupted messaging.
