September 2026

This month’s release brings a variety of updates  across our Backend, Windows POS, Portrait POS, and WooCommerce integration, delivering a smoother experience for both merchants and customers.

What’s New

Not sure which affects you? 
These icons indicate which group of users is impacted by each enhancement: Point of Sale (POS) users, Backend users, or Web Ordering App users.

(🖥️ POS — ⚙️ Backend — 📱 Web Ordering App — 🤖 Android POS — 🗣CRM — 👨‍🍳 Kitchen Display System (KDS) — 📦 Stock Take Device — 🔊Soundbox — 🛒 Kiosk — 📦Warehouse —🛠 Hybrid Kiosk — 🛍Standalone Kiosk) 

(🤖Portrait) Tagging Customer to Order

What’s New

✅ Merchants can now search and tag customers directly from Sales View before adding products.

✅ Merchants can now purchase or redeem packages directly from Sales View, without navigating to Order Summary.

✅ Added a Customer Required prompt when adding a package without a tagged customer.

 

Customer Tagged to order on Sales View:

 

 

 

 

 

(⚙️Member's Portal) Forgot Password OTP Flow Enhacement

What’s New:

📌We are enhancing the flow of forgot password OTP in member’s portal to cover more customer and business scenarios.

📌 If customer has email address and WATI prerequisites met in EPOS Backend, customer will be able to reset password via Email Address (default sending) or WhatsApp (alternative method).

📌 If customer has email address but WATI prerequisites not met in EPOS Backend, customer will only be able to reset password via Email Address.

 

Reset Password using Email:

 

📌If customer doesn’t have email address but WATI prerequisites met in EPOS Backend, customer will only be able to reset password via WhatsApp.

 

📌 Other than 3 scenarios above, customer won’t be able to reset password. Customer need to reach out to store owner to add their email address via EPOS Backend.

 

To request Store to add email address:

 

 

(⚙️Backend) Product Sales Report - Serial Number/ IMEI Visibility

What’s New

✅ Merchants selling Serial Number and/or IMEI products can now view the Serial Number and/or IMEI of products sold in the Product Sales Report.

✅ Added Serial Number and IMEI columns, which can be shown or hidden through the report settings.

✅ Serial Number / IMEI information is available in both the report preview and exported report

 

Serial Number and IMEI columns on Sales Report:

(⚙️Integration /⚙️Backend) WooCommerce - Product & Stock Sync

What’s New

📌 WooCommerce Mapping and Syncing Configuration UI is enhanced to increase more readability and guidance for user when integrate WooCommerce to EPOS Backend. 

📌 A new button “Push Product” can be used to manually push product from EPOS to update product instantly to WooCommerce.

📌 A new button “Pull Product” can be used to manually pull product from WooCommerce to update product instantly to EPOS.

📌 User will be able to select whether to sync inventory from EPOS to WooCommerce on Organization Level (whole quantity from all outlets) or Store Level (only sync from selected configured EPOS Store in WooCommerce config).

 

Woo Commerce Page:

(⚙️Backend) Updated Antom Settlement Report Integration

What’s New:

📌 Merchants using Antom payment methods processing can now view Antom settlement reports directly on the EPOS Backend. Merchants can view the reports in Reporting > Payment Reports > EPOSPay Payouts.

📌 The updated report now supports both file formats

Old format – settlementItems_YYYYMMDD_000.csv

New format – settlementItems_${settlementCurrency}_${bill_no}_000.csv

 

Antom Settlement Payment report:

 

 

(⚙️Integration / ⚙️ Backend / 🖥️ POS) WooCommerce - To Display Customer Details in WooCommerce Orders for Guest Customer

WHAT’S NEW
📌 Cashier can now see customer details on WooCommerce order sync to Windows POS > E-Commerce tab, for both guest customers and logged in customers via EPOS CRM Plugin (if installed in WooCommerce Website).

📌 Customer details include Name, Delivery Address, and Phone Number for cashier to assign the WooCommerce shipping orders properly.

 

Guest Customers:

 

Logged In Customers via EPOS CRM Plugin:

 

How to Update

For POS related features, users will need to update the POS to the latest version, version v6.27.135.0

For Backend related features, users are not required to perform any actions, the new features would automatically be updated.

Feedback

We value your input! If you encounter any issues or have suggestions for further improvements, please don’t hesitate to contact us.

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Thank You

We appreciate your continued trust in EPOS. This update is just one of many steps we’re taking to provide you with the best POS system on the market.

If you have any questions or need assistance with the update, please contact our support team at:
Call: 6871 8833 / Email: [email protected] / Whatsapp: 8482 1888

• Release Updates