EPOS KNOWLEDGE BASE
Product Classes
⬇ Explore the functionalities of the product page by toggling between tabs below.⬇
This section provides a detailed description on the product classes available to aid users in picking the right options while creating a new product.
1. Composite Product
Usually used to sell products in bundled packs, products made of a few other products, e.g. a cocktail is made of a few different spirits and beverages.
For more information, see the “composite” tab.
2. Modifier Product
Used for products that serve as additional modifiers to a main product, e.g. additional shot of espresso, or additional toppings.
For more information, see the “modifier” tab.
3. Package Product
Usually used for services sold in a bundle which can be redeemed in the future by customers.
For more information, see the “package” tab.
4. Serial Number Product
Used for products that are tagged with a unique serial number or IMEI number for tracking purposes, e.g. Mobile phones.
For more information, see the “serial number” tab.
5. Weight Scale Product
Used for products which are tracked with weight and sold by price per unit weight.
For more information, see the “weight scale” tab.
💡 Once a product is created as one of the product class shown above, amendments cannot be made to the product class using the Edit Product function. Users must delete the product and re-create a new product of desired class
Composite product function is best used when products are being sold in packs of multiples, e.g. a bundled pack containing 6 cans of Coke. With this setup, every time a composite product is sold, the inventory count of the corresponding variant will be recorded in the backend portal.
💡 A parent product may be linked to a single child product and/ or multiple children products. To do so, users will need to create the parent product as a composite product and the children products as individual products.
To create composite products:
1. Create the Composite Product, enter Name and SKU for the composite product.
For more information, see Add Product.
2. ☑️ the checkbox for Composite product.
3. Create the “linked product” which is to be linked to the composite product.
For more information, see Add Product – Add Single Product / Bulk Import Product.
4. Do not ☑️ the checkbox for Composite product.
5. Once a composite product (parent product) and linked product (child product) are created, users may refer to Composite Page to further configure the Composite Products.
Add-on products function is best used when they are sold as an “tag-along” item or an “optional” item for a linked product, e.g. Drinks toppings, Drinks sugar level, Portion Sizes.
With this setup, users will be able to choose the relevant addon at the POS whenever a sale of a linked product is made.
💡 Users can assign multiple add-on products to a single or multiple linked-products.
To create a Modifier Product:
1. Create the modifier product, enter Name, SKU and Base Price for the product.
Refer to Add Product to create a single add-on product, or bulk import a list of add-on products.
2. ☑️ the checkbox for either Add-on or option product.
3. Once an add-on product is created, users should also ensure the linked product is also created.
Do not ☑️ the checkbox for Linked products.
4. After both products are created, proceed to Modifier Page, to further configure the Add-on Products.
Package products function is best used when they are being sold to customers as a combination of products or services which enables customers’ redemption, e.g. spa services, consultation services, food and beverage, gymnasium packages. The combination of products or services hereinafter known as redeemable product.
To create a Package Product and Redeemable Product:
1. Create the package product, enter Name, SKU and Base Price for the product. Refer to Add Product to create a single package product.
💡 Package products cannot be imported to EPOS BACKEND PORTAL in bulk.
2. ☑️ the checkbox at Package product.
3. Once a package product is created, users should also ensure that redeemable products are created.
For these redeemable products, users should not ☑️ the checkbox at Package Product.
4. After both package product and redeemable product are created, continue back to this tab and “+ redeemable products” tab to further configure the package product.
Before assigning redeemable products to package products, users should first configure the package settings.
1. To access the edit page, there are 2 ways.
Method 1
At the Packages Main Page, click on the name of the package. It will direct users to the Package Configuration Page.
At the Package Configuration Page, click on Edit Details.
Method 2:
Alternatively, at the Packages Main Page, click on Edit Details, to configure that particular package directly.
2. To configure package settings, users should fill in the following fields accordingly.
a. Package Type & Amount
Credit: Amount of credit to be stored in the package available for redemption
Session: Number of sessions to be stored in the package available for redemption
b. Expiry period
Expiry date from the date customers made the purchase.
c. Click on Save Changes once done.
3. Users will then be directed back to the Package Configuration Page. Here, users shall be able to see the configured package settings. To continue with configurations, click on Edit Details once again.
4. To assign redeemable products to the package product, at Linked Product click on Add Product Variants.
The Add Product Variants window will be displayed.
a. Search Panel: Search with name, SKU, brand, product categories.
b. Selection boxes: ☑️ the selection boxes for applicable products.
c. Click on Save once done.
5. Once a redeemable product is added into a Linked Product, users will be able to see the redeemable product name, SKU and base price.
Now, users will need to enter the redemption limit for the redeemable product in the package. This is to limit the number of times for this particular redeemable product to be redeemed.
💡 For packages with only 1 redeemable product, the redemption limit should be the same as entered in step 2.
6. Click on Save once done.
Serial Number Products function is best used when products with the same SKU come in different serial numbers or IMEI numbers. Eg. electrical appliances, mobile devices, vouchers. With this setup, the cashier is required to also enter the Serial number / IMEI number to be able to retrieve the exact product when sales of these products are made at the POS.
To create a Serial Number Product:
1. Create the serial number product, enter Name, SKU and Base Price for the product.
Refer to Add Product to create a serial number product.
2. ☑️ the checkbox at the Serial Number product.
3. Additional required fields will be enabled.
Users should ☑️ either the Serial number or IMEI number.
💡 IMEI numbers are usually used for mobile devices.
4. Once a serial number product is created, users should proceed to Serial Number / IMEI to further configure the Serial Numbers and IMEI numbers of the product.
Weight Scale Products are best used for products which are sold with price per unit weight, usually $/kg. For this setup, users should also have a weighing scale connected to the POS. This enables the price of the product to be auto-calculated based on the weight.
To create a Weight Scale Product:
1. Create the weight scale product, enter Name, SKU and Base Price for the product.
Refer to Add Product to create a weight scale product or bulk import a list of weight scale products.
💡 Base Price entered will be the price per unit weight.
2. ☑️ the checkbox at the Weight Scale product.
3. Click Create Product once done.
Thereafter, when the product is being placed on the weighing scale, price will be calculated and shown at the POS automatically based on the weight and base price of the product.
