This kitchen setup is essential to ensure coherent transition of user’s business operations from ordering at the frontend POS to printing kitchen chit in the kitchen and serving food to customers’ tables.
To access the Kitchen Printing Configurations page, follow the following steps:
Users will be directed to this page.
1. New Printer
Allow users to create a new printer in the Backend Portal.
Allows user to configure settings for kitchen printing that are standardised across all terminals and kitchen printers.
Users can click on each configuration to toggle on/off.
↳ When enabled, it allows users to manually send ordered items to kitchen printer.
Auto Send All
↳ When enabled, it allows users to print all kitchen printing product all at once. To ensure that only paid orders are auto-sent to kitchen, select “Only orders already paid in app” in EPOS Service Manager.
↳ When disabled, users can selectively send kitchen printing products to kitchen.
3. Quick Printer Config
Allows users to configure settings for individual kitchen printers. Users can click on each configuration to toggle on/off for each kitchen printer created.
Eg: Separate Line Item Settings
a. Click on All printers to toggle on/off for all printers at once.
b. Click on the individual printer to toggle on/off for that particular printer.
4. List of Printers
Shows the list of printers created, and number of products that are added to the printer.
Allow users to edit the name and configurations of the particular kitchen printer.
Delete the particular printer from Backend Portal.
Prior to creating a kitchen printer in Backend Portal, users must ensure that the printer driver had been installed into the frontend POS Terminal.
💡 To check whether printer driver is installed, click on windows start button and search for Devices and Printers.
User will go to EPOS Apps
Select Kitchen Printing
Select New Printer
Pop up window will be shown
1. Printer Name
Enter the Printer Name.
💡 Printer name must be identical to the printer driver installed in Devices and Printers.
2. Printer Configurations
Allow users to configure the kitchen printer with different settings :
☑️ Separate line items ↳ Printer printouts will be 1 item per kitchen chits.
☑️ Auto Print Kitchen Products ↳ Allow users to send any unsent products when payment is collected.
☑️ Print Line Item Notes ↳ Item notes will be printed on each kitchen chit.
☑️ Print Order Notes ↳ Order notes will be printed on each kitchen chit.
☑️ Change Table Printout ↳ Kitchen chit will be printed when users changed table at POS.
☑️ Merge Table Printout ↳ Kitchen chit will be printed when users merged table at POS.
☑️ Print Queue Number ↳ Allow queue number to be printed on kitchen chits.
🔲 Print Queue Number ↳ Hides the queue number from kitchen chits.
Font Size: Large / Small
3. Select Outlets
Allows users to assign this kitchen to a particular outlet
a. Click on the text box to display all the active outlets created in the backend, like below.
b. Users then select single / multiple outlets to be added to the settings.
c. Once done click on anywhere to dismiss the dropdown.
Users can check ☑️ Include new stores (this setting will automatically assign this printer whenever there is a new store created in the backend)
Once done configuring all the settings and outlets, click on Create Printer to confirm creation.