QR/Web Ordering App

 

Release Changes

Sep 2023: Added the option to auto-merge order for QR/Web orders (see auto-merge)


 

⬇ Explore the functionalities of the qr/web ordering page by toggling between tabs below.⬇

This auto-merge feature ensures that multiple orders made by the same table and customer are automatically merged into one single order on the POS.

💡 This is a configurable feature, see Web App Store Configurations (see point 4).


 
These are the criteria to fulfil for auto-merging to be applied to multiple QR/WebApp orders:
    1. Order type: Orders must be “Dine-In” orders
    2. Tables Tagged to the Order: Multiple orders are sent from the same table
    3. Customers Tagged to the Order: Multiple orders are sent from one single customer (based on contact number) OR ALL orders are sent by guest logins (if not signed in)
    4. Order payment method: Orders must be ‘Pay at cashier’

 

Video Tutorial (When auto-merge feature is enabled)

After changing the Add-on Modifier limit, the users flow in Web Ordering App and Self Service Kiosk would update accordingly. 

  • Web Ordering App

 

  • Self Service Kiosk

After adjusting the Modifier Availability, users can check whether the modifier is available on the Web Ordering App and Self Service Kiosk.

  • Web Ordering App

Here are how the page looks when turn off/on the availability toggle.

    • Availability toggle: OFF
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    • Availability toggle: ON
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  • Web Ordering App

Here are how the page looks when turn off/on the availability toggle.

    • Availability toggle: OFF
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    • Availability toggle: ON
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In order to edit unpaid Kiosk Orders, users can retrieve it and make the necessary changes. 

When the ‘Auto Send All’ toggle in the backend is turned off, unpaid QR and Kiosk orders in the Pending Confirmation column will display a ‘Retrieve’ button.

To check for the unpaid Kiosk Orders, users can click on the Bell icon to view ‘Pending’ and ‘Confirmed’ orders made from the self-service Kiosks. 

Users can toggle between the tabs to locate different orders. 

Users can find the targeted pending orders from the list.

After clicking on the orders, there would be a panel on the right-hand side showing the order details. 

Users can click on the Retrieve button to obtain the order details in the Sales View.

In the Sales View, users can edit the order by adding, deleting or modifying. 

After making edits, users can click on the Order button to fire the order to the Kitchen Printer.

When users go back to the Bell icon, the order will then be moved to the ‘Confirmed’ column.

 

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