This auto-merge feature ensures that multiple orders made by the same table and customer are automatically merged into one single order on the POS.
💡 This is a configurable feature, see Web App Store Configurations (see point 4).
These are the criteria to fulfil for auto-merging to be applied to multiple QR/WebApp orders:
- Order type: Orders must be “Dine-In” orders
- Tables Tagged to the Order: Multiple orders are sent from the same table
- Customers Tagged to the Order: Multiple orders are sent from one single customer (based on contact number) OR ALL orders are sent by guest logins (if not signed in)
- Order payment method: Orders must be ‘Pay at cashier’