Electronic Point-of-Sale (POS) systems are sought-after solutions by businesses looking to improve efficiency. The electronic POS system, a key component of the country’s retail digitization efforts, has been lauded for its role in streamlining business operations and enhancing transparency.

The 29 May 2024 CNA interview with Senior Minister of State for Communications and Information, Tan Kiat How, and owner of Wanpo Tea Shop, Mr Jay Koh, focused on adopting tech and embracing AI. Mr Tan highlighted how the Singapore government has played a crucial role in promoting the adoption of digital solutions through programs such as SMEs Go Digital.

Screengrab of CNA Interview with Mr Jay Koh. Source: CNA

In the interview, My Jay Koh highlighted the benefit that the EPOS POS system brought to his bubble tea businesses: Improving efficiency by automating tasks like sales reporting, introducing self-service kiosks and payment integration.

My Koh also highlighted that the finance team had issues tracking all transactions from their multiple sales channels. He said: “With the consultants and the help that we have with our vendor, it integrated our whole system together so our operations became very smooth and we actually cut down a lot of unwanted errors.”

The EPOS POS system’s integration ensures accurate record-keeping, which can be beneficial for both businesses and customers. Businesses can gain valuable insights into sales trends and customer behaviour, while customers can be assured of accurate billing and transparent transactions.

Screengrab of CNA Interview with Mr Jay Koh. Source: CNA

Mr Koh continued: “I believe that’s actually helped us very dearly because what happens is the whole integration went into our operations from the front counter all the way to the backend. For example, the Paynow system, which previously we had to manually check every customer’s mobile phone to see if the transaction goes through. Nowadays, it’s integrated into the system. Our vendor has that integration where they scan the QR code and it goes straight into our bank account.”

“We could be saving a lot of cost, so this is how we decide we need to embrace (digitalisation) and there’s a lot of good things that come along with it.”

EPOS System provides a variety of features specially catered to the requirements of F&B businesses. Find out more here: https://www.epos.com.sg/fb-pos-system/

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