Can my POS work without internet connection?

Without internet connection, transactions made on your frontend POS system will not be synced to the backend. Thus, you will not be able to see the latest sales and reports when you view from the backend.

Can I reset my receipt number back to 0 at the start of the day?

Yes, you can do so by referring to Receipt Settings at https://www.epos.com.sg/receipt-settings/

What is the max number of characters I can input for quickpick tab name?

You can enter a maximum of 15 characters.

Can I hold my order for a few days?

An order cannot be held if you want to end your shift. This means that if you end your shift daily, you will not be able to hold orders for the next day.

How many digits can I input for SKU number?

The minimum number is 1, and the maximum number is 30.

How many digits can I input for barcode number?

A maximum of 13 characters is allowed. Do note that alphabets take up 2 character space, and numbers take up 1 character space.

What do I do if I forgot my login details?

If you forget your frontend login password, you can reset it on the backend (Go to Set Up > Users > Edit Staff Account)

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Standalone Kiosk Retail Knowledge Base

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Frequently Answered Questions

Can Standalone Kiosk be used offline without internet?

No. Standalone Kiosk currently only supports online mode, as some of the supported payment methods need an internet connection. If the connection is lost, transactions cannot sync to the EPOS Backend. Once the connection is back, orders will sync and reports will be available again.

Does Standalone Kiosk support Retail Kiosk?

Yes. Retail Kiosk is supported on Standalone Kiosk, including staff assistance alerts.

Where do I set up kiosk configs, categories and products?

In the EPOS Backend, under EPOS Apps > Kiosk & Web Ordering.

Which payment methods are shown in the kiosk settings?

The kiosk shows the payment methods configured for Kiosk in the EPOS Backend.

Is split payment supported?

No. Split payment is not supported on Standalone Kiosk.

Is Pay at Cashier supported?

No. Standalone Kiosk only supports in-app payment.

Is NETS integration supported?

Yes. Standalone Kiosk supports NETS integration with the ECR 2 Prime terminal.

Can I check the stock balance?

Yes. You can view the stock report in the kiosk settings.

Can sales on Standalone Kiosk be voided?

Yes. Go to Kiosk Hidden Settings > History > Sale Receipt, open the order summary, tap the three dots at the top right and select Void. Orders can only be voided within the current shift. Once the shift has ended, they can no longer be voided.

When should a merchant choose Standalone Kiosk instead of Slave Kiosk?

Standalone Kiosk suits merchants who want a kiosk without buying an EPOS POS, or who already have their own POS and want to add a kiosk without disrupting their current setup.

How do I set up the logo on the receipt?

In the EPOS Backend, go to Outlet & Registers > Receipt Template.