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Hybrid Kiosk Retail Kiosk Mode Knowledge Base
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Frequently Answered Questions
Can Hybrid Kiosk be used offline without internet?
No. Hybrid Kiosk currently only supports online mode, as some of the supported payment methods need an internet connection. If the connection is lost, transactions cannot sync to the EPOS Backend. Once the connection is back, orders will sync and reports will be available again.
Is Retail Kiosk supported on Hybrid Kiosk?
Yes. Retail Kiosk is supported, including staff assistance alerts.
Can the customer and cashier place orders on both screens at the same time?
No. Customers can only order in Kiosk mode and the cashier can only order in POS mode. While the kiosk is in use, the cashier can sync the POS, check the bell icon, switch modes and see what the customer is ordering.
Is Pay at Cashier supported in Kiosk mode?
Yes. When the customer selects Pay at Cashier, the order is passed to the cashier screen and the device switches to POS mode so the cashier can complete the payment. For now, in-app payment is recommended, as the Pay at Cashier flow is still being improved.
Does the cash drawer open automatically when a customer selects Cash Payment?
No. The cash drawer only opens after the customer has paid the cashier and the cashier has completed the cash transaction.
If a customer selects Cash Payment and leaves before paying, is the order placed?
No. The order is only completed after the customer pays the cashier and the cashier completes the cash transaction.
Can the next customer order while the cashier is still confirming a cash payment?
No. Only one order can be taken at a time, so the current customer must be served before the next customer can order.
Where are kiosk payment methods set up?
In the EPOS Backend, under EPOS Apps > Kiosk & Web Ordering > Store Config > Payment Method.
Can a kiosk order be held?
Yes. The cashier can hold a kiosk order from the cashier screen by tapping the action buttons and selecting Hold Order.
Can points or credit be redeemed for part of an order?
No. In Kiosk mode, points and credit can only be redeemed for the full order amount. For split payment, the cashier can switch the transaction to POS mode and complete it there.
Can packages be bought or redeemed in Kiosk mode?
Packages can be bought in both POS mode and Kiosk mode, but they can only be redeemed in POS mode.
How long does the idle screen last when a customer is ordering?
This is set in POS mode under Kiosk Settings, where the cashier chooses after how many seconds an unused kiosk returns to the start. A countdown prompt is shown before the kiosk goes back to the home screen.
Can orders made in Kiosk mode be voided?
Yes. Kiosk orders can be voided in POS mode from Sales Receipt.
Can a customer change payment after the transaction is completed?
Yes, with the cashier’s help. In POS mode, go to Sales Receipt, tap the three dots and select Change Payment.
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